Raymour Flanigan Complaints and Reviews

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Raymour Flanigan
Main address: Attn: eCommerce Manager 13088 Liverpool NY
1.866.383.4484, , customerservice@raymourflanigan.com
  • 254+1 mobile complaints
  • $200K claimed losses
  • $767 average
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  • Aug 07
  • Furniture and Decor
  • Ripping Chairs
  • 96

The problem is the chairs keep ripping and splitting, I did purchase the Platinum Protection Plann and they have been work there butts off to rectify the problem each time I call but that plan will run out soon. The problem is I have called them on 5 different matters dealing with the quality of the chairs, I asked if I could exchange them for fabric chair and I was told to keep submitting... Read more

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I ordered a custom fabric chair in January 2014, and it's now August and I have not received my chair yet. I am hoping they have right chair. Since purchase they have screwed the order twice. Delivery men are always running late, so don't expect a timely delivery. Add comment

  • Aug 02
  • Furniture and Decor
  • Fairfield, New Jersey
  • Defective Furniture
  • 111

Lets start out by saying that I was excited to get a new couch set for my living room after buying my first house. I go to this store thinking that I was getting better furniture than Walmart. I pick out a sofa, love seat, and electronic recliner. Fast forward a bit, the couches seam on the arm was coming undone. They came and repaired it for me. Months later the padding on the arms on both the... Read more

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  • Jul 29
  • Furniture and Decor
  • Yonkers, New York
  • Wrong Recliner Delivery
  • 87

Went to R F to purchase a recliner. When it was delivered it was not what I chosen, when I asked for my money back they would not give me a refund. I went to the store and complained to the manager. They literally accused me of lying and gave me a very hard time. I spoke to a second manager on the phone. She kept telling me that I did select that reclined and also implied I was lying. I... Read more

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  • Jul 19
  • Furniture and Decor
  • Bad Quality Sofa
  • 98

We purchased a leather Sofa and Love seat. 3 months later LS cushion shifted. Rep.came who stated that there is a separate piece that must have come loose. Cus. Service told us that it is normal wear, we should have checked that it was made in Asia and we should sit on both sides. I work and my wife only sits on it at night. Service rep. told us if we escalate she will only get it again. 2nd.... Read more

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  • Jul 16
  • Furniture and Decor
  • Bad Customer Support
  • 141

Customers Beware!!! This product starts to fall apart within 12 months of purchase. A technician visited our home 4 times to try to repair the piece for different structural problems. When we finally decided to replace the product we discovered that the sales representative had lied to us at the time of purchase deceitfully charging us an extra $259.95 which he hid in the bill. At the time, I... Read more

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  • Jul 03
  • Furniture and Decor
  • New York, New York
  • Low Quality Furniture
  • 73
Raymour Flanigan - Seams came apart
1 of 3

So we brought 2 Quentin Accents chairs that we barely sat on du to the light color when we noticed that in between the arms and the part where your back is against the seams were coming apart. We called and the service rep that came said that it was not repairable, and because we did not have the protection they could not do anything. What's so wrong is that this is obviously a manufacturer... Read more

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  • Jun 30
  • Furniture and Decor
  • Mount Laurel, New Jersey
  • Bad Customer Service
  • 86

So I went to the store located in eatontown, new jersey. We really liked this media chest and decided to buy it. It was not that big so I decided to have it picked up as I could easily fit it in my truck. Went there 1st time the piece had dents so they said to come back next week. Went 2nd time and this time piece wasn't available and again was asked to come week later. So went again third time... Read more

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  • Jun 25
  • Furniture and Decor
  • Platinum Protection Plan
  • 113

call corporate 315 425-2500 ask for Neil Goldberg - he's the CEO and hopefully he'll get on the phone. certainly helped me with their horrible Platinum protection plan - where the only platinum is what you are charged for it - as it's way overpriced and they don't honor their commitments only repeating, as this service makes you post at least 100 words. only repeating, as this service makes you... Read more

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  • Jun 23
  • Furniture and Decor
  • San Jose, California
  • Furniture Delivery
  • 87

I never ever write bad reviews but I just had to do this. Raymour and flanigan is the worst ever. I don't know about the quality of the furniture bcos we just received it but their service and delivery is soooooo bad. We ordered furniture of about $9000 and it took them 8 times to finally get our order right.i was so sick it, waiting everyday all day for a delivery . If you order from them,... Read more

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