Raymour Flanigan Complaints and Reviews

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Raymour Flanigan
Main address: Attn: eCommerce Manager 13088 Liverpool NY
1.866.383.4484, , customerservice@raymourflanigan.com
  • 264+1 mobile complaints
  • $200K claimed losses
  • $758 average
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  • Oct 15
  • Furniture and Decor
  • New York, United States
  • Bunk Beds
  • 102

We recently purchased a set of bunk beds from Raymour and Flanigan. This purchase has turned into a fiasco. Delivery presented a problem, once the beds were finally delivered we discovered a total of 9 stickers on the beds.   Since our purchase was a "floor model" there was no service guarantee. I called the local service center and was told they would not come out to remove the stickers. ... Read more

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  • Oct 05
  • Furniture and Decor
  • Old Bethpage, New York
  • Leather Sectional
  • 106

My husband and I purchased a "leather" sectional in 2009! 5 years later and it's shedding!!! Called them twice and both times they said the receipt shows it was a floor sample!!! And there's no warranty on it! If it really was s floor sample then why did we have to wait a long time for it to come? We were lied to by the sales rep! There's no way this is authentic leather! Leather doesn't... Read more

Was this review helpful? 3 0

     

  • Oct 01
  • Furniture and Decor
  • North Haven, Connecticut
  • Defective Mattress
  • 73

Six days ago I purchased a mattress which on the second day was not satisfied. Could not get rid of the odor and was supposed to be cool gel. The mattress after being on it for about one hour felt like sleeping on a heating pad. The comfort level was good but you sweat all night long. I did not purchase the insurance because I did not for see a problem. We have purchased another mattress... Read more

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  • Oct 01
  • Furniture and Decor
  • Warwick, Rhode Island
  • 63

They lied concerning when they be able to deliver my furniture which caused me to have to ultimately cancel my order. I had paid a certain amount the evening prior n the store in CASH so that the order could be delivered the next morn. When I went back to store 15 hours later to get my refund they said they had no cash and would put a rush on me receive my refund in the mail which should have... Read more

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  • Sep 25
  • Furniture and Decor
  • Mattress Quality
  • 226

I spent $11,000 at r&if a few months ago. One of the items we purchased was a sterns and foster mattress and box spring for $1500. We already have a huge dent in the mattress where I sleep. I called and r&f sent out a service tech. Now listen to this, he unzipped the mattress bag and took pictures of the tags, he zipped it back up, flipped the matress over, spun it around, then he took... Read more

Was this review helpful? 3 0

     

  • Sep 24
  • Furniture and Decor
  • Pennsylvania, United States
  • Table Delivery
  • 178

I just started filling my new house with furniture and this was the 2nd room. I've bought R&F before lots of times over the past 15 yrs. We purchased 2 sofas and 2 end tables from Raymour & Flannigan in Aug 2014. Delivery DATE was set up for 3 wks later due to work schedules. As for delivery time you cannot choose your delivery time. They call you the night before and tell you what time... Read more

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  • Sep 17
  • Furniture and Decor
  • Defective Mattress
  • 93

I bought a mattress August 21st. Two days later HUGE lump across it. Someone came out. said he would order me one. Didn't hear back from him for about a week when I decided to call. Had to leave three messages no one ever called back. Finally got ahold of someone and they told me I had to call another number. I called that number and was told that the new mattress and box spring were to be... Read more

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  • Sep 07
  • Furniture and Decor
  • Brooklyn, New York
  • Bed Frame
  • 1
  • 1
  • 154

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9, 2014. At 3am Sept 7, 2014, I laid on the right side of my bed and I heard a loud crash and my mattress and box spring fell to the bottom. The left foot of the bed detached from the side railing, wood completely split and my box spring and mattress was on the ground. My boyfriend... Read more

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  • Sep 04
  • Furniture and Decor
  • Defective Leather Sofa
  • 181

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after two years the cushion on both sides of the sofa have callasped in and its like sitting in a hole. The rest of the sofa looks good but I am upset because I spent over a thousand for the sofa and I got a piece of junk. I though Raymour and Flanagan was a high end furniture store... Read more

Was this review helpful? 3 0

     

  • Sep 03
  • Furniture and Decor
  • Furniture Delivery Delay
  • 128

We were told our furniture would be delivered between the hours of 1pm and 4pm. After waiting at home for the delivery, we finally got a phone call from the truck driver at 6:15pm. We asked why no one called earlier with an update on the delivery, he had no good reason (they were busy). Really? The truck pulled into our driveway at 8:00pm (it was already dark). We told them they could just... Read more

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