1.9
  • Lack of transparency3 votes
  • Inferior furniture2 votes
  • Customer service by adilah super1 votes
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  • Mar 23
  • Furniture and Decor
  • Brooklyn, New York
  • Bed
  • 16
  • REVIEW RATING 4/5

I purchased a bed with a mattress from Raymour & Flanigan on 12/30/14. The bed was delivered sometime in the middle of January. By 2/14/15 the bed caved it. I thought the mattress was defective. By 3/15/15 the bed caved in, the flats on the side broke and the wood was split in half. The did not have enough support to hold a 10'' mattress. I spoke with a supervisor from the Queens customer... Read more

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  • Mar 15
  • Furniture and Decor
  • Wantagh, New York
  • Leather Couch
  • 76
  • REVIEW RATING 4/5

I PURCHASED A "LEATHER" SECTIONAL FOR $3000.00 WITH THE EXTENDED WARRANTY. THE ARMS OF THE COUCH AND THE SIDES OF THE SEATING AREA STARTED TO CRACK AND PEEL, THE BACK OF THE RECLINER HAD WOOD STICKING INTO US WHENEVER WE LEANED BACK. THE SERVICE COMPANY CAME AND FIXED THE BACK, THEY INFORMED ME THAT THE REST OF THE COUCH WAS NOT COVERED UNDER THE WARRANTY, THAT THE ENTIRE COUCH IS NOT ALL... Read more

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  • Mar 08
  • Furniture and Decor
  • Syracuse, New York
  • Bedroom Set
  • 1
  • 1
  • 47
  • REVIEW RATING 3/5

Raymore and flanigan are FRAUDS!!!! I purchased a bedroom set from them because they promised me a brand new set and instead I received Floor models that were scratched and beat up !! On top of that- they promised me a one time delivery fee of 79.99 if i ordered more items so I purchased a kitchen set and they ended up charging me 100 dollars . To make matters worse, they scratched up my hardwood... Read more

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  • Mar 06
  • Furniture and Decor
  • Queens, New York
  • Couch
  • 53
  • REVIEW RATING 4/5

If at all possible, I would have given then 0 star for their service. This has to be by far the worst experience I have had with a furniture store. They make the smaller stores on Steinway Street look great and professionals. I purchased a couch from there as I just moved and do not have any furniture in my living room. I took the day off for delivery for the couch and coffee table (which is... Read more

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  • Feb 23
  • Furniture and Decor
  • Sunnyvale, California
  • Sofa
  • 85
  • REVIEW RATING 4/5

They do not have quality furniture, it looks good at first... but for some reason nothing lasts! I have spent over $8000 on furniture there in the last 4 years. The Marsden Collection of sofas and a recliner are all falling apart, when you recline you expect the chairs to break or have the back fall off. They came out and tightened the frame twice, after that they apparently stripped the... Read more

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  • Feb 20
  • Furniture and Decor
  • Paramus, New Jersey
  • Mattress
  • 63
  • REVIEW RATING 4/5

Spent over $3000 on a mattress with adjustable base. Delivery the next day on time. But when it came to taking the old mattress set, that's when the problem started. The delivery people DID NOT take the old mattress, just the base, because there was a stain on it. What did R&F expect, it was on OLD mattress. After calling and e-mailing I was told that this is a hazard for the delivery people... Read more

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  • Feb 17
  • Furniture and Decor
  • Westwood, New Jersey
  • Mattress
  • 68
  • REVIEW RATING 4/5

I will never buy furniture in this store again went through three sofas 3 mattresses all in 3 yearsand every time they came to check out the sofa with a mattress it was due to inferior producttoday is day my sofa is a piece of garbage they fixed my mattress by putting sand paper on my wood floorI'd rather buy a bob furniture at least I know what I'm getting cuz I spent a lot of money in that... Read more

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  • Feb 16
  • Furniture and Decor
  • Brooklyn, New York
  • Sectional
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

I bought a 6000.00 sectional from here, and the backs of it caved in wkthin a year. What a waste of money Read more

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Worst place to purchase furniture. Add comment

  • Feb 13
  • Furniture and Decor
  • Stroudsburg, Pennsylvania
  • Deposit
  • 96
  • REVIEW RATING 4/5

Furniture good Sales associate reprehensible. Today's purchase was going to be my 5th purchase in 6 years. After getting approved for 36 months working out the totals, and getting a monthly payment estimate, I was directed to the contract station. This is where I experienced a complete 180 in my sales associate. She asked me for a deposit. I said "what for, I was approved for 3 times the... Read more

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