Raymour Flanigan Complaints and Reviews

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Raymour Flanigan
Main address: Attn: eCommerce Manager 13088 Liverpool NY
1.866.383.4484, , customerservice@raymourflanigan.com
  • 259+1 mobile complaints
  • $200K claimed losses
  • $764 average
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  • Sep 17
  • Furniture and Decor
  • Defective Mattress
  • 26

I bought a mattress August 21st. Two days later HUGE lump across it. Someone came out. said he would order me one. Didn't hear back from him for about a week when I decided to call. Had to leave three messages no one ever called back. Finally got ahold of someone and they told me I had to call another number. I called that number and was told that the new mattress and box spring were to be... Read more

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  • Sep 07
  • Furniture and Decor
  • Brooklyn, New York
  • Bed Frame
  • 1
  • 1
  • 71

I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9, 2014. At 3am Sept 7, 2014, I laid on the right side of my bed and I heard a loud crash and my mattress and box spring fell to the bottom. The left foot of the bed detached from the side railing, wood completely split and my box spring and mattress was on the ground. My boyfriend... Read more

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  • Sep 04
  • Furniture and Decor
  • Defective Leather Sofa
  • 79

I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after two years the cushion on both sides of the sofa have callasped in and its like sitting in a hole. The rest of the sofa looks good but I am upset because I spent over a thousand for the sofa and I got a piece of junk. I though Raymour and Flanagan was a high end furniture store... Read more

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  • Sep 03
  • Furniture and Decor
  • Furniture Delivery Delay
  • 69

We were told our furniture would be delivered between the hours of 1pm and 4pm. After waiting at home for the delivery, we finally got a phone call from the truck driver at 6:15pm. We asked why no one called earlier with an update on the delivery, he had no good reason (they were busy). Really? The truck pulled into our driveway at 8:00pm (it was already dark). We told them they could just... Read more

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  • Aug 07
  • Furniture and Decor
  • Ripping Chairs
  • 143

The problem is the chairs keep ripping and splitting, I did purchase the Platinum Protection Plann and they have been work there butts off to rectify the problem each time I call but that plan will run out soon. The problem is I have called them on 5 different matters dealing with the quality of the chairs, I asked if I could exchange them for fabric chair and I was told to keep submitting... Read more

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I ordered a custom fabric chair in January 2014, and it's now August and I have not received my chair yet. I am hoping they have right chair. Since purchase they have screwed the order twice. Delivery men are always running late, so don't expect a timely delivery. Add comment


  • Aug 02
  • Furniture and Decor
  • Fairfield, New Jersey
  • Defective Furniture
  • 166

Lets start out by saying that I was excited to get a new couch set for my living room after buying my first house. I go to this store thinking that I was getting better furniture than Walmart. I pick out a sofa, love seat, and electronic recliner. Fast forward a bit, the couches seam on the arm was coming undone. They came and repaired it for me. Months later the padding on the arms on both the... Read more

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  • Jul 29
  • Furniture and Decor
  • Yonkers, New York
  • Wrong Recliner Delivery
  • 118

Went to R F to purchase a recliner. When it was delivered it was not what I chosen, when I asked for my money back they would not give me a refund. I went to the store and complained to the manager. They literally accused me of lying and gave me a very hard time. I spoke to a second manager on the phone. She kept telling me that I did select that reclined and also implied I was lying. I... Read more

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  • Jul 19
  • Furniture and Decor
  • Bad Quality Sofa
  • 134

We purchased a leather Sofa and Love seat. 3 months later LS cushion shifted. Rep.came who stated that there is a separate piece that must have come loose. Cus. Service told us that it is normal wear, we should have checked that it was made in Asia and we should sit on both sides. I work and my wife only sits on it at night. Service rep. told us if we escalate she will only get it again. 2nd.... Read more

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  • Jul 16
  • Furniture and Decor
  • Bad Customer Support
  • 193

Customers Beware!!! This product starts to fall apart within 12 months of purchase. A technician visited our home 4 times to try to repair the piece for different structural problems. When we finally decided to replace the product we discovered that the sales representative had lied to us at the time of purchase deceitfully charging us an extra $259.95 which he hid in the bill. At the time, I... Read more

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