Raymour Flanigan Complaints and Reviews

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Raymour Flanigan
Main address: Attn: eCommerce Manager 13088 Liverpool NY
1.866.383.4484, , customerservice@raymourflanigan.com
  • 251 complaints
  • $190K claimed losses
  • $766 average
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  • Jul 19
  • Furniture and Decor
  • Bad Quality Sofa
  • 39

We purchased a leather Sofa and Love seat. 3 months later LS cushion shifted. Rep.came who stated that there is a separate piece that must have come loose. Cus. Service told us that it is normal wear, we should have checked that it was made in Asia and we should sit on both sides. I work and my wife only sits on it at night. Service rep. told us if we escalate she will only get it again. 2nd.... Read more

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  • Jul 16
  • Furniture and Decor
  • Bad Customer Support
  • 46

Customers Beware!!! This product starts to fall apart within 12 months of purchase. A technician visited our home 4 times to try to repair the piece for different structural problems. When we finally decided to replace the product we discovered that the sales representative had lied to us at the time of purchase deceitfully charging us an extra $259.95 which he hid in the bill. At the time, I... Read more

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  • Jul 03
  • Furniture and Decor
  • New York, New York
  • Low Quality Furniture
  • 22
Raymour Flanigan - Seams came apart
1 of 3

So we brought 2 Quentin Accents chairs that we barely sat on du to the light color when we noticed that in between the arms and the part where your back is against the seams were coming apart. We called and the service rep that came said that it was not repairable, and because we did not have the protection they could not do anything. What's so wrong is that this is obviously a manufacturer... Read more

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  • Jun 30
  • Furniture and Decor
  • Mount Laurel, New Jersey
  • Bad Customer Service
  • 45

So I went to the store located in eatontown, new jersey. We really liked this media chest and decided to buy it. It was not that big so I decided to have it picked up as I could easily fit it in my truck. Went there 1st time the piece had dents so they said to come back next week. Went 2nd time and this time piece wasn't available and again was asked to come week later. So went again third time... Read more

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  • Jun 25
  • Furniture and Decor
  • Platinum Protection Plan
  • 51

call corporate 315 425-2500 ask for Neil Goldberg - he's the CEO and hopefully he'll get on the phone. certainly helped me with their horrible Platinum protection plan - where the only platinum is what you are charged for it - as it's way overpriced and they don't honor their commitments only repeating, as this service makes you post at least 100 words. only repeating, as this service makes you... Read more

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  • Jun 23
  • Furniture and Decor
  • San Jose, California
  • Furniture Delivery
  • 49

I never ever write bad reviews but I just had to do this. Raymour and flanigan is the worst ever. I don't know about the quality of the furniture bcos we just received it but their service and delivery is soooooo bad. We ordered furniture of about $9000 and it took them 8 times to finally get our order right.i was so sick it, waiting everyday all day for a delivery . If you order from them,... Read more

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  • Jun 13
  • Furniture and Decor
  • Furniture Delivery Repair
  • 73

We bought a two-piece sectional sofa and kitchen dining set from Raymour and Flanigan. The kitchen table was delivered with a mark in the table, so I sent it back. A week later, they returned with the same table again- so I returned it again. On the third try a new table arrived, and we are happy with it. However, the sofa came apart a couple of months later. I called in for a repair, the tech... Read more

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  • May 31
  • Furniture and Decor
  • Dinning Set
  • 1
  • 59

I purchased a beautiful looking dining set that I thought would be of high quality as advertised. However, I had to return it 3 times due to damage to some of the pieces received. After the 3rd time, I became disillusioned with the quality of the product I was receiving, and decided to return the dining set. The store offered to fix the damaged pieces. Seriously, they expected me to be... Read more

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  • May 20
  • Appliances and Electronics
  • Egg Harbor Township, New Jersey
  • Entertainment Center Installation
  • 46

bought a 2700.00 entertainment center from them that was never installed properly. Had people there on 4 separate occasions and the could not get it right. Never read the install directions, completely screwed it up and then wanted to charge me to fix their mistakes. Never buy any thing from this incompetent group!!!! Could not get lights to work,not have a clue as to leveling it feel apart... Read more

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  • Apr 27
  • Furniture and Decor
  • Crestwood, Kentucky
  • Defective Furniture
  • 58

We order a complete living room. The sofa table finish came off. After 2 calls (Feb.) they waited several days & then wanted us to send pics. NO! A guy comes out to take pics and 3 days later they say a new table TOP is ordered(March). I call the first of April and they tell us the table TOP will be here the middle or end of June. WHAT!! The table was defective when they delivered it &... Read more

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